tkfb Privacy Policy

When you create a tkfb account, we collect the following personal information:

• Full name as it appears on your government-issued identification.
• Date of birth, used to verify the 21+ age requirement for all tkfb accounts.
• Mobile phone number and email address for account communication and security alerts.
• Residential address, used for identity verification and fraud prevention purposes.

We automatically collect data about how you use the tkfb platform, including:

• Betting history: markets wagered on, stake amounts, and outcomes across all tkfb products.
• Login timestamps, session duration, and device type used to access your account.
• IP address and approximate geolocation recorded at the time of each login.
• Customer support interaction records, including live chat logs and support ticket history.

To comply with identity verification requirements, tkfb may request the following documents:

• A copy of a government-issued photo ID such as a national identity card or passport.
• A selfie photograph for liveness verification, where required to confirm account ownership.
• Proof of payment method ownership such as a screenshot of your bKash or Nagad account showing your registered mobile number.

tkfb may share your personal data only in the following strictly limited circumstances:

• With payment processing partners including bKash, Nagad, Rocket, Upay, Visa, and Mastercard, solely to facilitate your deposit and withdrawal transactions.
• With identity verification service providers as required to complete KYC checks on new and existing accounts.
• With law enforcement authorities or financial regulators when required by applicable law or in response to a valid legal order issued by a competent authority.

tkfb does not sell, rent, trade, or otherwise commercially transfer your personal data to any third party for marketing, advertising, or analytics purposes. Any service provider with whom we share limited data is contractually required to use that data only for the specific stated purpose and to maintain confidentiality standards consistent with this Privacy Policy. tkfb retains full responsibility for ensuring its third-party partners handle your data appropriately.

tkfb does not store full bKash PIN codes, bank account passwords, or card CVV numbers on its servers at any time. When you initiate a deposit via bKash or Nagad, you complete the payment step directly within the payment provider's own secure interface. tkfb receives only a transaction reference number and a confirmation status from the payment provider — not your raw credentials. For Visa and Mastercard transactions, card data is handled entirely by our certified payment gateway partner under PCI DSS standards. tkfb stores only a tokenised card reference sufficient to process future withdrawals back to the same card.

tkfb maintains a complete record of all deposit and withdrawal transactions associated with your account for a minimum period of five years. This retention is required for anti-money-laundering compliance and to resolve any payment disputes. Transaction records include the date and time of each transaction in Bangladesh Standard Time (BST, UTC+6), the payment method used, the BDT amount, and the transaction reference number. These records are securely stored and accessible only to authorised tkfb staff for compliance and dispute resolution purposes.

tkfb uses the following categories of cookies on its platform:

• Essential cookies: required for the platform to function, including session authentication tokens that keep you logged in during your visit. These cannot be disabled without breaking core platform functionality.
• Analytics cookies: collect anonymised data on page visits, feature usage, and session lengths to help tkfb improve platform performance. No personally identifiable information is included in analytics data.
• Preference cookies: remember your platform settings such as language preference and display options so you do not need to reconfigure them on each visit.

You can control cookie behaviour through your mobile browser settings. Most browsers allow you to block or delete cookies; however, disabling essential cookies will impair your ability to log in and use the tkfb platform. tkfb does not use third-party advertising cookies and does not participate in cross-site behavioural tracking networks. Analytics data collected via cookies is aggregated and anonymised before use and cannot be used to identify you individually. If you have questions about specific cookies, contact tkfb support at any time.

tkfb implements the following security measures to protect your personal data:

• SSL encryption on all data transmitted between your device and the tkfb platform, ensuring data in transit cannot be intercepted.
• Encrypted storage for all sensitive personal and financial data held on tkfb servers, protected at rest.
• Strict internal access controls ensuring only authorised personnel can access personal account data, limited to those with a legitimate operational need.
• Regular security reviews and infrastructure monitoring to detect and address vulnerabilities before they can be exploited by malicious actors.

In the event of a data security breach that affects your personal information, tkfb will take immediate steps to contain and assess the breach, notify affected users as soon as reasonably practicable, and implement corrective measures to prevent recurrence. While tkfb employs industry-standard security practices, no platform can guarantee absolute immunity from all security threats. You are responsible for keeping your account password confidential and for notifying tkfb support immediately if you suspect unauthorised access to your account.

You have the following rights in respect of your personal data held by tkfb:

• Right of access: you may request a copy of the personal data tkfb holds about you at any time by contacting our support team.
• Right of rectification: if any personal data held by tkfb is inaccurate or incomplete, you may request that it be corrected promptly.
• Right of erasure: you may request deletion of your personal data, subject to tkfb's legal obligation to retain certain records such as transaction history for anti-money-laundering compliance.
• Right to restrict processing: you may request that tkfb limits its use of your personal data while a correction request or dispute is being resolved.
• Right to object: you may object to tkfb's use of your personal data for direct marketing purposes. Once received, tkfb will cease using your data for that purpose within a reasonable timeframe.

To exercise any of the rights described above, contact tkfb support via live chat available 24/7 on the platform, or by email at [email protected]. Please include your registered account username and a brief description of your request. tkfb will acknowledge your request within 48 hours and provide a full response within 30 calendar days. Where a request relates to data that must be retained for legal compliance reasons, tkfb will explain the specific legal basis for retention and, where possible, limit the use of that data to compliance purposes only.

tkfb retains personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. Specific retention periods apply as follows: account registration data and KYC documents are retained for the full duration of your account plus a minimum of five years after account closure; transaction records are retained for a minimum of five years from the date of each transaction; customer support interaction logs are retained for two years; anonymised analytics data has no fixed deletion date as it cannot be linked back to any individual user. When personal data is no longer required, it is securely deleted or anonymised in accordance with tkfb's internal data management procedures.

The tkfb platform hosts games developed and operated by third-party game studios including Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming. When you play a game provided by one of these studios, your gameplay data such as bet amounts, game results, and session duration may be transmitted to that provider's servers for the purpose of rendering the game and calculating results. tkfb ensures that all game providers operating on the platform are reputable studios that maintain their own data protection standards. tkfb does not share your personal registration data — including your name, address, or contact details — with game studios. Only anonymised session identifiers necessary to run the game are passed to third-party game providers.

tkfb may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or platform functionality. Where changes are material — for example, a new category of data being collected or a new type of third-party disclosure being introduced — tkfb will provide advance notice via the platform or by email to your registered account address before the change takes effect. The date shown in the Last Updated notice at the top of this page always reflects the most recent revision. We recommend reviewing this policy periodically. Your continued use of the tkfb platform after any update constitutes your acceptance of the revised Privacy Policy.